Last Updated: August 9, 2026

Thank you for shopping with Harper House Studio! Every order is packed with care before heading your way.

Please review the information below for details about processing, shipping and delivery.

Processing Times

Most in-stock orders are processed and prepared for shipping within 1–3 business days.

Because some Harper House Studio products are handmade, made-to-order or produced specifically for your order, certain items may require additional processing time. This may include custom jewellery, commissioned artwork, print-on-demand products, apparel and other made-to-order items.

Where applicable, estimated processing times will be provided in the product description or communicated when your order is placed.

Business days do not include weekends or statutory holidays.

During holidays, market season, product launches and other particularly busy periods, processing times may be slightly longer.

Shipping Within Canada

Harper House Studio currently ships online orders within Canada.

Available shipping options and applicable rates will be displayed at checkout based on your order, delivery location and available shipping method.

Estimated delivery times are provided as a guideline only and begin after your order has been processed and shipped.

Delivery times may vary depending on your location, shipping carrier, weather, holidays and other circumstances outside our control.

Shipping Rates

Shipping charges are calculated at checkout based on factors such as your delivery address, package size, weight and selected shipping method.

Any available free-shipping promotions or thresholds will be displayed on the website or at checkout.

Tracking

When tracking is included with your selected shipping method, tracking information will be sent to the email address associated with your order once the shipment has been prepared.

Please allow some time for tracking information to become active after you receive your shipping confirmation.

Some lower-cost shipping methods may not include tracking. Where applicable, this will be indicated as part of the available shipping option.

Delivery Estimates

Any delivery dates or timeframes provided by Harper House Studio or a shipping carrier are estimates and not guaranteed delivery dates unless specifically stated otherwise.

Postal and courier delays can occur due to weather, holidays, service interruptions, high shipping volumes and other circumstances outside our reasonable control.

If you're ordering a gift or something needed for a particular date, we recommend ordering as early as possible.

Incorrect or Incomplete Addresses

Please carefully check your shipping address before completing your order.

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, contact us as soon as possible at harperhousestudio888@gmail.com. We will make every reasonable effort to update the address before shipment, but changes cannot be guaranteed once an order has been processed or shipped.

If a package is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply to resend the order.

Lost Packages

If a tracked shipment appears to be lost in transit, please contact us at harperhousestudio888@gmail.com.

We will work with you and, where appropriate, the shipping carrier to investigate the shipment and determine the next steps.

Please note that carrier investigations and claims may require additional processing time.

Packages Marked Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first check around the delivery location, with other members of your household, neighbours where appropriate, and any safe-drop locations.

You may also wish to contact the shipping carrier directly, as they may be able to provide additional delivery information.

If you're still unable to locate the package, contact us and we will do our best to help determine the appropriate next steps.

Damaged Orders

Please inspect your order when it arrives.

If your package or product arrives damaged, contact us within 7 days of delivery at harperhousestudio888@gmail.com.

Please include your order number and clear photographs of the damaged item and its packaging so we can assess the issue.

Damaged or defective products are handled in accordance with our Return & Refund Policy.

Local Pickup

When local pickup is available, the option and applicable pickup details will be displayed at checkout.

Please wait until you receive confirmation that your order is ready before arriving to collect it.

Orders must be picked up from the location specified in your pickup confirmation.

International & U.S. Shipping

At this time, Harper House Studio ships website orders within Canada only.

International and U.S. shipping are not currently available through our website.

Wholesale orders placed through Faire may be subject to different shipping options, destinations, rates and policies as provided through the Faire platform.

Orders Purchased at Markets or Retail Locations

This Shipping Policy applies to orders shipped directly by Harper House Studio.

Products purchased in person at markets, pop-ups, retail locations or consignment partners are not considered shipped online orders and may be subject to separate arrangements or the applicable retailer's policies.

Questions About Your Shipment?

If you have questions about an order or need help with shipping, please contact:

Harper House Studio
Email: harperhousestudio888@gmail.com

We'll be happy to help.