Refund policy


Last Updated: August 9, 2026

At Harper House Studio, we want you to love what you ordered. Because our shop includes handmade jewellery, original artwork, prints, cards, apparel and other artist-designed goods, return eligibility varies depending on the type of product purchased.

Please review the policy below before making a purchase.

Returns

Jewellery

For hygiene reasons, all earrings are final sale and cannot be returned or exchanged unless they arrive damaged, defective or incorrect.

Other jewellery may be returned within 14 days of delivery provided it is unworn, unused, undamaged and returned in its original packaging.

Custom, personalized, engraved or specially made jewellery is final sale unless it arrives damaged, defective or incorrect.

Original Artwork

Original artwork may be returned within 14 days of delivery provided it is returned in its original condition and, whenever possible, in its original protective packaging.

Commissioned, customized or personalized artwork is final sale unless it arrives damaged or there has been an error on our part.

Prints, Greeting Cards, Stickers & Other Goods

Unused and unopened eligible products may be returned within 14 days of delivery, unless the product is marked final sale or was produced specifically for your order.

Products must be returned in their original condition and packaging.

Print-on-Demand & Made-to-Order Products

Print-on-demand and made-to-order products are produced specifically for your order and are therefore final sale.

If your item arrives damaged, defective or incorrect, please contact us so we can make it right.

Non-Returnable & Final Sale Items

The following items cannot be returned or exchanged unless they arrive damaged, defective or incorrect:

  • Earrings

  • Custom, personalized or engraved products

  • Commissioned artwork

  • Print-on-demand and made-to-order products

  • Gift cards

  • Items marked final sale

  • Products that have been worn, used, altered or damaged after delivery

Starting a Return

Before sending anything back, please contact us at harperhousestudio888@gmail.com with your order number, the item you would like to return and the reason for the return.

Returns sent without prior authorization may not be accepted.

If your return is approved, we will provide return instructions.

Unless an item is damaged, defective or incorrect, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable unless required by law or the return is the result of an error on our part.

We strongly recommend using a trackable shipping service. Harper House Studio cannot be responsible for return packages lost or damaged while in transit.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original method of payment. Please allow approximately 5–10 business days after the refund is processed for it to appear on your account, depending on your bank or payment provider.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives.

If an item arrives damaged, defective or you receive the wrong item, contact us within 7 days of delivery at harperhousestudio888@gmail.com.

Please include your order number and photographs showing the issue and, where applicable, the packaging.

Once we have reviewed the issue, we will work with you to provide an appropriate replacement, repair or refund.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders may generally be cancelled within 24 hours of purchase provided they have not already shipped or entered production.

Once an order has shipped or a custom, personalized, made-to-order or print-on-demand product has entered production, cancellation may no longer be possible.

Holiday & Peak Season Orders

Processing and shipping times may be longer during holidays, market season and other busy periods.

Delivery estimates provided at checkout are estimates and are not guaranteed unless specifically stated otherwise.

We recommend ordering early when your purchase is needed for a particular date or occasion.

Wholesale, Faire & Retail Purchases

This return policy applies primarily to purchases made directly from Harper House Studio.

Orders placed through Faire are also subject to Faire's applicable terms, policies and procedures.

Products purchased from an independent retail or consignment partner are subject to that retailer's return and exchange policies and should generally be returned to the location where they were purchased.

Wholesale orders placed directly with Harper House Studio may be subject to separate wholesale terms.

Questions?

If you have questions about a return, refund or order, please contact:

Harper House Studio
harperhousestudio888@gmail.com

Thank you for supporting independent art, design and small business.